For any further queries, please don't hesitate to contact our customer service team, who are always ready to assist you.
FAQ
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1. Is the dryer cabin safe for all pets?
Safety is our top priority. Our dryer cabins are engineered with safety features to protect your pet during the drying process. Always follow the usage guidelines provided.
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2. Can the dryer be used for different types of pets?
Yes, our pet dryer cabins are designed to accommodate a variety of pets. Check the specifications for each model to ensure compatibility with your pet's size and type.
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3. How do I choose the right model based on my pet's weight?
To select the appropriate dryer cabin model, consider your pet's weight. We offer various sizes suitable for pets of different weights. Please refer to our size guide to choose the model that best fits your pet's weight.
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4. How do I clean and maintain the dryer cabin?
Cleaning and maintenance instructions are provided with the product. Regular cleaning is recommended to ensure optimal performance and hygiene.
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5. What is the warranty period for the pet dryer cabin?
Our pet dryer cabins come with a one year warranty. During this period, we provide free repair or replacement services for any quality-related issues.
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6. What is your free shipping policy?
We offer free shipping on all orders. Note that the free shipping policy is limited to specific areas; please see our shipping policy page for details.
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7. What is your shipping policy?
We typically ship orders within 1-3 business days after order confirmation. Please note that we do not ship to P.O. Boxes. Ensure you provide a valid residential or commercial address.
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8. How can I track my order?
Once your order is shipped, you will receive a shipping notification email with a tracking number. You can use this number to track your order on our website or the courier's website.
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9. How can I modify my order information?
You can contact our customer service team to modify your order information before it is shipped. Once the order is shipped, we will not be able to make changes.
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10. How do I handle returns and exchanges?
If you need to return or exchange an item, please refer to our returns and exchanges policy page for the specific process and conditions.
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11. What if I forget my account password?
If you forget your password, click the “Forgot Password” link on the login page. Enter your email address as prompted, and we will send you instructions to reset your password.
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12. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other online payment platforms. See our payment options page for more details.